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FAQ

Freaking Awesome Questions!

Global

How do you keep my sensitive information safe?

We are not sharing any of your sensitive information with our experts or affiliates. Our experts will see your username and the data generated on your invoice. We have no right to use any files you provide for other purpose then completing the job. We keep all of your information safe on our serves. We are storing the data with regard to U.S. laws.

Why do I need to input my personal information?

When the job is completed we need to issue an invoice for you. For that reason we need at least your First Name, Last Name and a Country of residence. If you represent a company/corporation we will need all of your tax informations.

What do you mean by 100% satisfaction money back guarantee?

Until you approve a job you can always ask for a refund. The money will be transferred back to your PayPal or Stripe account. We reserve the right to evaluate your refund request. If it is valid you will get your money back (we play fair – we just have to protect our end of the business).

How can I cancel my account?

To cancel your account please email as at contact@wpcodeus.com. Please state the reason of your cancelation.

Jobs

How to add a job?

To add your job please go to Get a Quote page. Fill the form as thoroughly as possible. If you do not have an account on WP Codeus it will be automatically created for you once you submit the job. You will get an email to verify your email address, reset the password and activate your account.

Which job urgency should I choose?

We want to priorities our work. Please choose the urgency that reflects the time in which the job has to be completed. We have users with major issues on live websites. We think it is only fair to help them first. Please be truthful about the urgency status, this will benefit everyone.

How to describe the job?

To properly estimate your job we need as much information as you can give us. Please share any: mockups, sketches, videos, screenshots etc. The more information you give us about the job, the more precise quote you will get from us.

How the job evaluation process works?

We evaluate the amount of work that has to be done to complete the job. We estimate the number of hours that needs to be spend by our experts to complete the job. We charge on flat hourly rate basis which is currently $60/h.

The quote seems high, what can I do?

If the estimate seems too high you can always determine your budget and we will see what we can do. Always keep the conversation rolling, we are flexible 🙂

Why do I have to pay the money upfront?

We hold your money until the job is done and marked as approved. This increases safety of the transaction for both sides. We know you paid for what we have agreed upon. You can always ask for a refund if the results doesn’t satisfy you.

How can I cancel my job?

If you are not satisfied with our evaluation or you simply want to cancel the job, please state that in the job conversation or send us an email with the reason for that change & job ID to contact@wpcodeus.com